FAQ

Our FAQ section compiles a list of all the frequently asked questions our customers have asked about our service. If you still cannot find what you are looking for, please get in contact with us.

Can I use the same PIN over and over again?

Yes you can. As many times as you want.

How much does the service cost?

We charge you nothing for the use of our FREE service. Conferoo uses 03 numbers, so the cost is either FREE when using your landline or mobile phone contracts bundled minutes, or for the price of a local call (the same as 01 and 02 calls) if calling from a PAYG phone or if you do not have any bundled minutes left. We do not charge monthly fees or per minute fees to use our service. International callers will need to check call costs with their network providers.

How does One Click Dialling work?

You can use One Click Dialling from your smartphone by pressing the “call” button next to the conference you want to join. The app will dial the conference number and enter the PIN for you. All that remains is for you to say your name and you’ll be in the conference. When using One Click Dialling you will still hear the prompt to ‘Enter your PIN’, just ignore this as it will be done for you.

Will it work on my smartphone?

We've tested it on a range of popular handsets without any problems but as there are many different handsets out there it is impossible to give a definitive ‘yes’ answer. If you are experiencing any issues please drop us a line.

Can I use this overseas?

Yes, you or colleagues can dial into the UK for a conference call using the 03 number. If you experience any issues however or to identify what you would be charged, it would be advisable to check with your network provider in the country that you are calling from.

Why does my PIN not work?

PINs will continue to work, as long as they are used. If a PIN has never been used or has had no conferences within a 12 month period, it will expire. You can however, simply request a new PIN and get back on with your conference call.

How do I cancel the service?

Simply stop using it. There is no account to close or payments to cancel. After a PIN has been inactive for 12 months it will automatically be removed from service. If you wanted to use the service again in the future you can simply request another PIN from our site or via the app.

How does call recording work?

When you set up a conference you have the option of choosing to record it. If you choose to record your calls, a link to listen to your recording will be emailed to you at the end of the conference which can be downloaded within 7 days. If you’d like to keep a record of your call please try and save this file before the 7 days is up.

Can I stop the call recording?

Currently you will need to request another PIN and keep the call recording box unticked. We will allow this in a future update however, so watch this space!

Do I need to tell anyone that the call is being recorded?

The law states: ‘Under the Regulation of Investigatory Powers Act 2000 (RIPA), it is not illegal for individuals to record conversations provided the recording is for their own use. You can read more here.

I requested conference details or participated in a recorded conference, but received no email.

If you do not receive an email within a few minutes of setting up a conference call, or from participating in a conference with recording enabled, please check the spam and junk folders of your email client.
Only the person that set up the conference will get emails. If you are still missing emails, please get in touch with us. You can read more here.

Is it really free forever?

We can clarify that for as long as Conferoo continues as a service that remains available, there will always be a free version for the duration of this time. HOWEVER, if the world ends sooner than expected, the service will be terminated without notice.

What is the Managed Service?

The managed service is where we do all the leg work for you. If you are planning on having a conference with 5 or more people you can have a FREE Managed Service. You can read more here.